Here at Remedium Wellness, we understand that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of every patient. As such, we want to take a moment to explain our policies.

We DO NOT collect personal data about you unless specifically asked to. Any personal data collected will only be used as permitted by law.

INFORMATION ABOUT REMEDIUM WELLNESS

Our site is owned and operated by Remedium Wellness:

Specialists in Osteopathy, Physiotherapy, Sports Therapy, Shockwave Therapy, Dry Needling (Medical Acupuncture), TECAR Therapy, and Deep Tissue Massage Therapy.

Clinic Address:Remedium Wellness, Unit 6, Elgar Business Centre, Moseley Road, Hallow, Worcestershire, WR2 6NJ
London: Gainsborough Studio , 1 Poole St, London, N1 5EB

Email Address: info@remedium-wellness.comTelephone Number: +44 1905 905660Data Protection Officer: Ewen McDonald

We are members of the following associations:General Osteopathic CouncilHealth and Care Professions Council (HCPC)

WHAT IS PERSONAL DATA?

Personal data is defined by the General Data Protection Regulation (“GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.”

Personal data includes information such as your name and contact details, as well as less obvious information such as identification numbers, electronic location data, and other online identifiers.

Since 25th May 2018, the UK Data Protection Act 2018 requires us to inform you about:

What data we hold about you,

Why we require it,

What we will use it for,

Who we may share it with, and

When it will be destroyed.

WHAT INFORMATION DO WE HOLD, WHY DO WE HAVE IT, AND WHO MIGHT WE SHARE IT WITH?

Personal Data:

After your initial consultation, we securely hold a completed Initial Consultation (IC) form and full treatment records via an online clinical management system called Cliniko. This form includes your name, address, date of birth, and contact details.

Cliniko ensures the security of your data through multiple layers of protection. Data is encrypted both in transit and at rest, minimising the risk of unauthorised access. Automatic backups are performed regularly, and data is stored in ultra-secure facilities with robust physical and virtual safeguards. Practitioners use two-factor authentication for access, further enhancing security. For more information, visit Cliniko Practice Management Software.

We require your address, phone numbers, and email address to communicate with you effectively.

Marketing material may be shared if you opt-in via the IC form or subscribe directly. We will never send unsolicited marketing material. You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

Health-Related Data:

Initial Consultation Form (IC): To provide effective, evidence-based, and safe treatment, we collect your full medical history. This ensures that our practitioners can offer the best clinical outcomes tailored to your needs. If you are uncomfortable sharing these details, please inform us, but note that without this information, treatment cannot be provided.

Treatment Records: These include notes from our practitioners about your assessments, diagnoses, and treatments. Records are maintained to comply with our insurance policy and legal obligations.

Retention Periods:Our insurance policy requires that we retain patient records for a minimum of seven years after the last treatment. For minors, records are kept until seven years after they reach the age of maturity (18). After these periods, records are deleted via the Cliniko system only if requested by the patient.

Sharing Data:Personal data may be shared under the following circumstances:

With legal, regulatory, or insurance authorities when required.

In cases of legal defence or as advised by our insurers, Balens Insurance.

HOW AND WHERE DO WE HOLD YOUR DATA?

Patient information is securely stored on Cliniko, a GDPR-compliant software package. Data is encrypted, automatically backed up, and stored in ultra-secure facilities. Practitioners use two-factor authentication to access patient records. For more information, visit Cliniko Practice Management Software.

Access to your data is strictly limited to practitioners at Remedium Wellness. We take all appropriate steps to protect the confidentiality, integrity, availability, and authenticity of your data.

YOUR INDIVIDUAL RIGHTS UNDER THE DATA PROTECTION ACT 2018

You have the following rights:

Access: To view your personal data.

Object: To object to how your personal data is processed.

Restrict: To request restricted processing of your personal data.

Rectification: To correct inaccuracies in your personal data.

Erasure: To request deletion of your personal data.

Data Portability: To request an electronic copy of your personal data.

OUR RIGHTS

When exercising your rights, please note that there may be situations where we cannot fully comply with your request, such as:

When legal, regulatory, or insurance obligations require data retention.

When a substantial public or vital interest takes precedence over your request.

In such cases, we are required by law to retain or share data for law enforcement, legal, or health-related purposes.

COMPLAINTS

If you are dissatisfied with how we process your personal data, you have the right to file a complaint with the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO):

Website: ICO Concerns

Helpline: 0303 123 1113

HOW TO CONTACT US

If you have questions about how we use your data or your rights, please contact us at:

Telephone: +44 1905 905660

Email: info@remedium-wellness.com